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TROUBLESHOOTING USING etvFutures 
What are the etvFutures
System requirements? How can I resolve problems accessing etvFutures? How can I resolve problems with playback in etvFutures? Are cookies required to view etvFutures?TROUBLESHOOTING QUESTIONS etvFutures System RequirementsWhat do I need to view etvFutures websites? Your computer must meet the following requirements to watch video successfully in etvFutures: 1. etvFutures uses Micorsoft Windows Media Player only. We recommend downloading Windows Media Player 9 Series. To download this free plugin CLICK HERE. 2. Operating System and Browser Requirements - The operating system you use determines which browser you need to view videos: a. If you use Windows 98, NT, 2000, XP,ME, use the following browser: Internet Explorer 5.5 or higher. b. Best viewed in screen resolution 1024 x 768. c. etvFutures does not yet support Mac operating system. 3. Bandwidth requirements - etvFutures is a broadband application. It is designed for internet connections of 56k minimum. 4. There are no Cookie Requirements. 5. etvFutures uses Java in its ticker and real-time data applications such as charting and real-time quotes. How can I resolve problems accessing etvFutures?If you are unable to enter etvFutures: 1. Verify that you meet the system requirements as outlined in “What do I need to view etvFutures?” 2. If you meet the system requirements but still have difficulty accessing etvFutures, we recommend you disable any ad or pop up blocking software tools that you may have installed and try again. 3. If you continue to have difficulty viewing etvFutures, send us a description of your problem using our “email us” page. Resolving Playback IssuesHow can I resolve problems with playback in etvFutures? If video displays as a slide show, or if you receive audio without video, you may be experiencing problems due to bandwidth congestion. etvFutures will generally function properly at 56k but is best experienced with a broadband connection. Our video files are encoded at a Variable Bit Rate, to accommodate multiple connection speeds automatically, without user intervention. If you experience problems in playback, try the following: 1. Verify other streaming applications are not running. 2. If the problem persists, we also recommend checking back at a time when your Internet service provider may experience less congestion to see if there is an improvement. If you receive video without audio: 1. Verify that your system audio works by playing another audio application and/or checking your speaker and headphone wires. If you do not receive video or audio, or if you only see advertisements: 1. If you are using ad-blocking or pop-up blocking software, you may experience problems streaming video. We recommend you disable the software and try accessing again. 2. If you are behind a firewall or proxy server, you may experience problems streaming video. For details on how to configure Windows Media Player to receive video through a firewall click here. For tips on optimizing Windows Media Player, click here. Are cookies required to view etvFutures?No, etvFutures uses session cookies, which means that cookies are saved in the server’s RAM. Once you close the browser or sign off, it’s deleted from the RAM. There are NO cookies placed on client computers USING etvFutures How do I search for stories on etvFutures? How do I get etvFutures or etvFutures content for my own website? How do I obtain a copy of a story? Does etvFutures archive stories? Can I receive an e-mail alert when a story that matches my interest becomes available? How do I search for stories on etvFutures?etvFutures enables you to search for stories by clicking on the "SEARCH" button (to the bottom of the main video screen). Entering keywords,ticker symbols, source and/or date reveals the stories you are searching for. In most cases you will be able to search for stories that have played on etvFutures in the past three months. How can I get etvFutures for my own web site?A list of available options are located HERE. How do I get a copy of a story?License copies of video clips are available through the etvFutures web site Does etvFutures archive stories?Yes, in most cases etvFutures makes stories available for a minimum of three months. Can I receive an email alert when a story that matches my interest becomes available?Yes, click on the ALERT tab at the upper right-hand portion of the screen and fill-out the form with the appropriate information and you will begin to receive email notifications immediately. |